Help Center & Frequently Asked Questions

What are your shipping rates and costs?

Standard shipping is 100% FREE ($0.00 USD) on all domestic orders across the United States. There are no minimum order thresholds, weight surcharges, or hidden handling fees added at checkout.

Where does Veltriia deliver?

We deliver exclusively within the United States (USA) to standard residential and commercial addresses, as well as domestic P.O. Boxes. We do not ship internationally or to overseas military APO/FPO/DPO locations.

What are the handling and transit times?

How do I track my delivery?

Once your parcel is picked up by USPS, UPS, or FedEx, an automated shipping confirmation email containing your direct tracking link will be sent within 24 to 48 hours.

What if my package arrives damaged or missing?

If an item arrives damaged, report it within 48 hours to info@veltriia.shop with clear photos for an immediate replacement or full refund. If tracking states "Delivered" but you cannot find it, contact us within 24 hours to open a carrier trace.

What is your return timeframe and condition policy?

You have 30 calendar days from carrier delivery to initiate a return. Merchandise must be in brand new, unused, unwashed condition, enclosed in original packaging with all labels and accessories attached.

Do I have to pay for return shipping or restocking?

No. We charge a $0.00 USD restocking fee. Additionally, return shipping is $0.00 (Free). We provide an electronic prepaid return shipping label via email for all approved returns.

How do I start a return by mail?

Email info@veltriia.shop with your order number and reason for return. Once authorized, attach the provided prepaid shipping label to your package and drop it off with the designated carrier.

When and how will I receive my refund?

Once your return is inspected (within 1 to 2 business days), approved refunds are issued strictly to your original payment method in USD. Financial institutions typically take an additional 5 to 7 business days to post the balance.

Can I cancel my order before it ships?

Yes, orders can be canceled for a 100% full refund if requested before the package enters warehouse fulfillment or generates a tracking label. Reach out to our support team immediately to submit a cancellation request.

What payment methods are supported?

What currency are orders charged in?

All catalog prices, itemized taxes, and final checkout charges are calculated and processed strictly in United States Dollars (USD / $).

Is my payment and personal information secure?

Yes. Our website uses 256-bit SSL encryption. All transactions are handled by Level 1 PCI-DSS compliant processors, and Veltriia never retains or stores your card numbers or CVV codes on our servers.

Do you charge sales tax?

Applicable sales taxes are calculated automatically based on state and local regulations for your destination address and are transparently itemized on the checkout review page before you submit payment.