Shipping Policy

1. Shipping Coverage & Destinations

• Domestic Delivery: We fulfill and ship orders exclusively to valid physical addresses and residential locations situated within the United States.
• P.O. Box Addresses: Shipments can be delivered to standard domestic P.O. Box addresses through regular carrier routes.
• Excluded Locations: We do not offer international delivery, overseas territory shipments, or delivery to APO/FPO/DPO addresses. Any purchase attempts destined for regions outside our standard domestic coverage will not be processed.

2. Shipping Rates & Costs

• Cost: All standard domestic orders qualify for Free Shipping ($0.00 USD).
• Transparent Pricing: The shipping fee at checkout is consistently displayed as $0.00 USD. We do not assess additional handling charges, weight surcharges, or hidden fees during final payment.

3. Order Cut-Off, Handling & Transit Timelines

• Order Cut-Off Time: 4:00 PM Eastern Time (ET), Monday through Friday. Orders placed after 4:00 PM ET or during weekends/recognized federal holidays begin processing on the next operational business day.
• Handling Time: 1 to 2 business days (Monday through Friday). This timeframe includes payment confirmation, inventory verification, secure packaging, and handoff to the transit carrier.
• Transit Time: 3 to 5 business days (Monday through Friday) once picked up by our shipping partners.
• Estimated Total Delivery Time: 4 to 7 business days from the date of confirmed order placement.
• Business Days: Our fulfillment and logistics partner operations run Monday through Friday, excluding official federal public holidays.

4. Carrier Partners & Tracking Information

• Carrier Networks: Orders are routed through major national logistics carriers, including USPS, UPS, and FedEx, selected based on item dimensions, weight, and destination.
• Tracking Notifications: Once your package is scanned into the carrier network, an automated shipping confirmation email containing your direct tracking number and tracking link will be delivered to your registered email address within 24 to 48 hours.
• Tracking Activation: Please allow up to 24 hours from receipt of the tracking link for initial checkpoint updates to register in the carrier system.

5. Address Accuracy & Delivery Exceptions

• Customer Responsibility: Customers must provide complete, accurate recipient names, street numbers, apartment/suite numbers, and zip codes during checkout.
• Address Corrections: If an error is detected in your order confirmation, notify our customer support team immediately at info@veltriia.shop. Address changes can only be accommodated before the parcel enters warehouse fulfillment or generates a carrier shipping label.
• Undeliverable / Returned Shipments: Packages returned to our warehouse due to insufficient, invalid, or abandoned recipient address information will be verified with the buyer for address correction before a re-dispatch can be scheduled.

6. Damaged, Missing, or Lost Shipments

• Damaged in Transit: If your shipment arrives damaged or physically compromised, contact us within 48 hours of delivery at info@veltriia.shop. Please include your order number alongside clear photos of the damaged items and exterior parcel packaging so our team can evaluate the report and initiate a prompt replacement or resolution.
• Parcels Marked "Delivered" but Missing: Check common drop points around your premises, surrounding entryways, porch locations, or with household members and neighbors. If the package cannot be located after 24 hours of delivery notification, reach out to our support team to open a formal carrier trace.
• Lost in Transit: If tracking activity halts entirely and exceeds our delivery estimates by more than 3 business days, contact our team. Once confirmed lost by the logistics partner, we will arrange a replacement or full refund to the original payment method.

7. Order Cancellations

Pre-dispatch cancellations can only be completed if requested before the order enters warehouse packaging and shipping queues. If your order has already shipped or received a tracking number, it cannot be canceled mid-transit and must be processed under our standard Return & Refund Policy upon receipt.