Welcome to Veltriia. Operated legally by COMMERCIAL CLEANING SUPPLIES, INC, we provide clear, consistent standards for returning physical merchandise. This policy details our 30-day return window, return methods, packaging requirements, and conditions for merchandise returns across the United States.
| Category |
Policy Terms |
| Return Window |
30 calendar days from delivery date |
| Accepted Return Method |
By mail via prepaid return shipping label |
| Item Condition Requirements |
Brand new, unworn, unwashed, in original packaging with all tags attached |
| Restocking / Handling Fees |
$0.00 USD (Zero restocking fees) |
| Customer Remorse Return Shipping |
$0.00 USD (Free prepaid return label provided) |
| Defective / Damaged Return Shipping |
$0.00 USD (Free prepaid return label provided) |
1. Return Eligibility Window & Accepted Reasons
- 30 Calendar Days: You may initiate a return within 30 days from the date tracking indicates your order was delivered.
- Accepted Reasons: Returns are accepted for both product issues (damaged in transit, defective, or incorrect items) and customer remorse (e.g., changed mind, wrong size, or personal preference).
- Geographic Scope: This return policy applies exclusively to physical orders delivered within the United States.
2. Item Condition Requirements
- New & Unused: Items must be completely unused, undamaged, unwashed, and free of any alterations or signs of wear.
- Original Packaging: The merchandise must be enclosed in its original manufacturer packaging with all accessories, user manuals, tags, and protective packaging materials intact.
- Non-Returnable Items: Any product that has been used, altered, damaged due to misuse after delivery, or marked as final sale clearance cannot be accepted for return.
3. Return Shipping Costs & Fees
- No Restocking Fees: Veltriia charges a $0.00 USD restocking fee. We do not deduct any handling or restocking charges from your return.
- Free Return Shipping: Return postage is completely free ($0.00 USD). For all authorized returns—whether due to an error on our end or customer choice—we provide a complimentary, prepaid shipping label via email.
4. How to Return an Item by Mail
All returns are processed via postal mail. Follow these instructions to send an item back:
- Contact Support: Email our team at info@veltriia.shop with your order number, the item you wish to return, and the reason for the return.
- Receive Prepaid Label: Upon reviewing your request, our support team will email you a prepaid return shipping label and authorized return address details.
- Pack Securely: Place the item into its original product box and pack it securely inside an outer shipping carton with all tags and parts included.
- Affix Label & Ship: Attach the prepaid return label to the outside of the package, covering any prior barcodes, and drop the parcel off with the designated carrier (USPS, UPS, or FedEx).
5. Damaged, Defective, or Incorrect Deliveries
- 48-Hour Reporting: If your merchandise arrives structurally damaged, broken, or different from what you ordered, notify us within 48 hours of delivery at info@veltriia.shop.
- Verification Proof: Please include your order number and clear photos showing the defective item and the carrier shipping label.
- Immediate Resolution: Once verified, we will issue a free prepaid return label to send the damaged piece back, and promptly dispatch a free replacement shipment.
6. Exchanges
If you wish to exchange an item for a different color, size, or alternative item, contact us within the 30-day window to start a standard return. We will provide a prepaid label to send the original piece back. Once tracking confirms your return is in transit to our warehouse, you may place a new order on our store, or our support staff can coordinate the replacement order directly.
