Welcome to Veltriia. Operated legally by COMMERCIAL CLEANING SUPPLIES, INC, we adhere to strict financial transparency standards. This Refund Policy explains how reimbursement requests, timelines, payment methods, and calculations are handled for purchases made through our store. All approved refunds are issued without hidden deduction fees.
| Category |
Refund Terms |
| Refund Currency |
United States Dollars (USD / $) |
| Restocking Deductions |
$0.00 USD (No restocking fees deducted) |
| Reimbursement Method |
Strictly original payment method (Stripe, PayPal, Afterpay, Affirm) |
| Initiation Window |
1 to 2 business days following approval |
| Financial Posting Window |
5 to 7 business days depending on the bank or card issuer |
| Damaged or Incorrect Items |
100% full refund including all charges paid |
1. Refund Eligibility & Method
- Original Payment Method Only: All approved monetary refunds are credited directly back to the payment method used during checkout (e.g., your initial payment card via Stripe, PayPal account, Afterpay, or Affirm balance). Under anti-fraud protocols, refunds cannot be redirected to third parties, alternative accounts, or cash.
- Billed Currency: Refunds are calculated, cleared, and settled strictly in United States Dollars (USD) matching the exact total paid at checkout.
- Full Value Protection: If an order or item qualifies for a refund, you receive 100% of the funds paid for that item. We do not assess arbitrary administrative cancellation fees.
2. Processing & Posting Timelines
- Refund Authorization: Once a refund request or inquiry is verified and approved by our billing team, the electronic refund is initiated within 1 to 2 business days (Monday through Friday).
- Bank Clearing Period: Financial institutions, debit/credit card issuers, and digital gateways typically require an additional 5 to 7 business days to process the transfer and reflect the credit on your financial statement.
- Notification: You will receive an automated transaction confirmation receipt by email as soon as the credit instruction is issued from our gateway.
3. Pre-Shipment Order Cancellation Refunds
- Cancellation Window: You may cancel an order for an immediate full refund at no cost provided the cancellation request is submitted before the order enters warehouse packaging or dispatch.
- Rapid Reversal: If canceled before handling, the payment authorization is reversed or refunded immediately to your account balance.
- Post-Fulfillment Orders: If an order has already shipped or received a tracking number, delivery must conclude before refund claims can be processed according to our store guidelines.
4. Defective, Damaged, or Incorrect Deliveries
- 48-Hour Notification: If your order arrives damaged, defective, or contains an incorrect item, notify our support team within 48 hours of delivery at info@veltriia.shop.
- Verification Requirements: Please include your order number and clear photographic proof showing the product issue and the shipping label on the package.
- Complete Reimbursement: Upon review and approval of the transit damage or defect, a 100% full refund will be released immediately without any deduction or penalty.
5. Late or Missing Refunds
If you have received an approval notice but the credit does not appear within 7 business days, please take the following steps:
- Re-verify your bank statement, card transaction history, or digital wallet balance.
- Contact your credit card company or banking institution, as automated clearing houses often show delays between processing and posting.
- If your financial institution confirms no record of the transfer, email our support team at info@veltriia.shop with your order number so our billing team can provide the official gateway transaction trace code.
